Incidents | Vertex Incidents reported on status page for Vertex https://vertex.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6dd2f79b96d7aca9fb417be4af2c0d1d.png Incidents | Vertex https://vertex.betteruptime.com/ en scheduled maintenance https://vertex.betteruptime.com/incident/571053 Mon, 19 May 2025 14:00:06 -0000 https://vertex.betteruptime.com/incident/571053#6aa6a2e8c6f2154d8d3c6f7b48266d985df9f7b44b2a276e1f257e47847b9107 Please note that we will be utilizing our maintenance window scheduled for today, 14:00 UTC. (May 19, 2025). A brief disconnect is possible. scheduled maintenance https://vertex.betteruptime.com/incident/560841 Thu, 15 May 2025 14:00:49 -0000 https://vertex.betteruptime.com/incident/560841#fac1c0b2ff3525c7b4b1dae0d4345fb8f46655ef90e02c5554e6e33f4c1f0e7f Please note that we will be utilizing our maintenance window scheduled for today, 14:00 UTC. (May 15, 2025). A brief disconnect is possible. scheduled maintenance https://vertex.betteruptime.com/incident/558658 Thu, 08 May 2025 14:00:22 -0000 https://vertex.betteruptime.com/incident/558658#1b09767364cdbd7a3eb200b097f9bdcfdb92bd28d12689cfebcc226bc707987f Please note that we will be utilizing our maintenance window scheduled for today, 14:00 UTC. (May 8, 2025). A brief disconnect is possible. scheduled maintenance https://vertex.betteruptime.com/incident/540680 Mon, 07 Apr 2025 14:00:15 -0000 https://vertex.betteruptime.com/incident/540680#0115bf973675876b67df944d81b7211c4e40720702f4015ba41a7952875be723 a disconnect of 30secs if possible Scheduled Maintenance https://vertex.betteruptime.com/incident/530783 Thu, 20 Mar 2025 14:00:34 -0000 https://vertex.betteruptime.com/incident/530783#d4e05db4caed3b51787bf1a66164106d66ff983ae52f1c28a460922829e2952b a disconnect of 30s is possible Scheduled maintenance https://vertex.betteruptime.com/incident/527131 Thu, 13 Mar 2025 14:00:47 -0000 https://vertex.betteruptime.com/incident/527131#bb2839d92848c6def7a227c26c892991bef7d70593cc042f37e9cb6feec98d5c A disconnect of 30 secs is possible Scheduled Maintenance https://vertex.betteruptime.com/incident/519824 Thu, 27 Feb 2025 14:00:26 -0000 https://vertex.betteruptime.com/incident/519824#32012c8f2c6b3755fd85ff23e552debdd902b98e395a4e75d0819f41f9f83b85 A disconnect of 30 secs is possible Scheduled Maintenance https://vertex.betteruptime.com/incident/514992 Thu, 20 Feb 2025 14:00:37 -0000 https://vertex.betteruptime.com/incident/514992#e99791849080e5d7787baed9a3645277c60ea42f9f097a00f7569dc70525acb3 a disconnect of 30 secs is possible Scheduled Maintenance https://vertex.betteruptime.com/incident/511620 Thu, 13 Feb 2025 14:00:26 -0000 https://vertex.betteruptime.com/incident/511620#0e59e2520d86993a4aea55b5a909f3a874a229be51ea2f1c2f4e67dcc5a2eeca a brief disconnect of 30secs is possible Scheduled maintenance https://vertex.betteruptime.com/incident/504298 Thu, 30 Jan 2025 14:00:01 -0000 https://vertex.betteruptime.com/incident/504298#66a83e52ec801c3fe1591149cdeddb973e0444d99710b19585e05e13d8f269c9 a disconnect of 30secs is possible Scheduled maintenance https://vertex.betteruptime.com/incident/499991 Thu, 23 Jan 2025 14:00:33 -0000 https://vertex.betteruptime.com/incident/499991#7e024be2f78ecd9d6f440dcd52a3c4ea747b146b5c703f5db7fdc12bf0947465 a disconnect of 30secs is possible Scheduled maintenance https://vertex.betteruptime.com/incident/483752 Thu, 19 Dec 2024 14:00:36 -0000 https://vertex.betteruptime.com/incident/483752#8c8328c4319865f9ab574e1389ead7b51904c6449663c53e13a0a82046bbcf69 Disconnect of 30 seconds is possible Schedule maintenance https://vertex.betteruptime.com/incident/468597 Thu, 05 Dec 2024 19:00:25 -0000 https://vertex.betteruptime.com/incident/468597#a704205ef89f9fdca317461e829ba709ef0bf094b45886bf1f005c18b2b3493e Disconnect of up to 30secs is possible Schedule maintenance https://vertex.betteruptime.com/incident/468596 Thu, 28 Nov 2024 19:00:06 -0000 https://vertex.betteruptime.com/incident/468596#aaa0f3ee8d1711b7c807f6dff8ba25b7f7718b35a88bff84f155cf4de91f17fc Disconnect of up to 30 seconds is possible Scheduled maintenance https://vertex.betteruptime.com/incident/456898 Thu, 07 Nov 2024 14:00:25 -0000 https://vertex.betteruptime.com/incident/456898#54690c597706142e9823dd5c629b15f7390157e8b174a65612607c096b283da2 Expect a 30 seconds disconnect Scheduled maintenance https://vertex.betteruptime.com/incident/453083 Thu, 31 Oct 2024 14:00:27 -0000 https://vertex.betteruptime.com/incident/453083#7699661b1a9fd580c4900c211abc44bd18ef8d50acfc2fdd3768a0a68df64b13 Expect a 30 seconds disconnect Scheduled maintenance https://vertex.betteruptime.com/incident/448248 Thu, 24 Oct 2024 14:00:07 -0000 https://vertex.betteruptime.com/incident/448248#7f6fa3e54d22301f1b7f7f23835ba370d4728d2b9165f5dff6f19ded49bf5998 Expect a 30 seconds disconnect Scheduled maintenance https://vertex.betteruptime.com/incident/445825 Thu, 17 Oct 2024 14:00:00 -0000 https://vertex.betteruptime.com/incident/445825#e0afcded456b11b931f0ace9435c3a32eb13730776f14b02a682e25c912982d1 Expect a 30 seconds disconnect Scheduled maintenance https://vertex.betteruptime.com/incident/444346 Mon, 14 Oct 2024 14:00:04 -0000 https://vertex.betteruptime.com/incident/444346#79e8c81987f75ffcd3a3f9e8138a6342fcd90bc50d01a4297d6aa3c93cde2709 Expect a 30 second disconnect Scheduled maintenance https://vertex.betteruptime.com/incident/440312 Mon, 07 Oct 2024 14:00:54 -0000 https://vertex.betteruptime.com/incident/440312#0c2b79661555912ea0b29cabd12f251e03151864238b2d7795596b9cdf7183e9 Expect a 30 second disconnect Scheduled maintenance https://vertex.betteruptime.com/incident/438434 Thu, 03 Oct 2024 14:00:00 -0000 https://vertex.betteruptime.com/incident/438434#dcb465617ff93418e4bdc3b34aeb185ef71a64cb4623204761fca6ed9b54eff0 Expect disconnect of up to 30 seconds during the window Scheduled maintenance https://vertex.betteruptime.com/incident/434665 Thu, 26 Sep 2024 14:00:20 -0000 https://vertex.betteruptime.com/incident/434665#55b764c733389324a482fa7f9bcb25a3438e00d42f4e70d292e8485e3b68b30c Expect a 30 second disconnect during the window Scheduled maintenance https://vertex.betteruptime.com/incident/432389 Mon, 23 Sep 2024 14:00:00 -0000 https://vertex.betteruptime.com/incident/432389#c1f64a65f11932ccaf39c720752eff325be4a2e4e13c7c16caa3954185d259e4 On Monday, 9/23 14:00 UTC, we will roll out a compression requirement that impacts all requests to gateway.<chain>.vertexprotocol.com, archive.<chain>.vertexprotocol.com, and trigger.<chain>.vertexprotocol.com. Details: - HTTP requests will require the Accept-Encoding header to include: gzip, br, or deflate compression - WS subscriptions will require the Sec-WebSocket-Extensions header to include permessage-deflate - The most recent SDK versions provide support for these changes Scheduled maintenance https://vertex.betteruptime.com/incident/427789 Thu, 12 Sep 2024 14:00:53 -0000 https://vertex.betteruptime.com/incident/427789#ae5962f79082a56a835e6a1482f82bf6d44ab13dba3da46b2de79edda0e18494 Expect a 30 second disconnect during the window Scheduled maintenance https://vertex.betteruptime.com/incident/424146 Thu, 05 Sep 2024 14:00:00 -0000 https://vertex.betteruptime.com/incident/424146#f91ea5381211e3d9a68710229979defcdf559a4117e4b02d494eb8d84a8b17f5 Expect a 30 second disconnect during the window Scheduled maintenance https://vertex.betteruptime.com/incident/423846 Wed, 04 Sep 2024 14:00:00 -0000 https://vertex.betteruptime.com/incident/423846#408c1191d99563c78ba3b8ccdca3c65e5351451cf68e2dadf4665bfa23cccb31 Expect a 30 second disconnect during the window Scheduled maintenance https://vertex.betteruptime.com/incident/421963 Mon, 02 Sep 2024 14:00:00 -0000 https://vertex.betteruptime.com/incident/421963#4261d146aba653a7ee0f66671a36aea051befed1acdb1b7b599710b9b5125647 Expect a 30 second disconnect during the window Scheduled maintenance https://vertex.betteruptime.com/incident/418247 Mon, 26 Aug 2024 14:00:00 -0000 https://vertex.betteruptime.com/incident/418247#7622f4e82abb4dabe7281d2cdb72dbb3a6c78d8c6b4f1ec0b7f689ad962cdf0d Expect a 30-second disconnect during the window Scheduled maintenance https://vertex.betteruptime.com/incident/416614 Thu, 22 Aug 2024 14:10:00 -0000 https://vertex.betteruptime.com/incident/416614#bb7dfbb93e205de620846d9cfd2ffe17c6c069f90befb086a2676b6d3100712d Maintenance completed Scheduled maintenance https://vertex.betteruptime.com/incident/416614 Thu, 22 Aug 2024 14:00:00 -0000 https://vertex.betteruptime.com/incident/416614#fe0597a07c6726747af476b3c4db9a13a3866e080cb92ab8fbdce37eaa77a87c Expect a 30-second disconnect during the window Unexpected System Maintenance https://vertex.betteruptime.com/incident/304911 Tue, 26 Dec 2023 04:42:00 -0000 https://vertex.betteruptime.com/incident/304911#4699dce0bf18890a07591dcf675cd372e89cffacf394e5cac55259fd0636e9fa Resolved Unexpected System Maintenance https://vertex.betteruptime.com/incident/304911 Tue, 26 Dec 2023 03:41:00 -0000 https://vertex.betteruptime.com/incident/304911#75cea02487d8c996d1aa628d24dc66a421337c54ba4a29bdd058952f9585ab88 We are aware of degraded availability for historical account and market data. We are working actively with AWS to resolve this issue Unexpected System Maintenance https://vertex.betteruptime.com/incident/304911 Tue, 26 Dec 2023 01:29:00 -0000 https://vertex.betteruptime.com/incident/304911#c57699a17a323e87f81ac3a00cdfe05fab2fef8630c7f4c1b413f1e6a670aa53 Resolved Unexpected System Maintenance https://vertex.betteruptime.com/incident/304911 Mon, 25 Dec 2023 22:56:00 -0000 https://vertex.betteruptime.com/incident/304911#9516cfb05f3a48cc13302944c4a4b822e054c919ed47d7cc5afbef6f36f91d82 We are undergoing unexpected system maintenance that affects: - Historical account data (user history, entry price, est. PnL, etc.) - Historical market data (candlesticks, price changes, etc.) - Interest and funding rates Deposits, withdrawals, and trading are still operational. API Status Unavailable https://vertex.betteruptime.com/incident/266845 Sun, 01 Oct 2023 18:53:00 -0000 https://vertex.betteruptime.com/incident/266845#a64dfdc8fa57bb229d88ff44fd7a333e9f8fc0c5068c482866752036b5dfd5d2 We are currently resolving issues with API status reporting. API services are currently operational.